Terms and conditions

Devon & Cornwall Training Services

Booking Terms and Conditions

By engaging Devon & Cornwall Training Services, the client agrees to the following terms and conditions:

For all ‘in-house’ bookings:

  1. The booking(s) will be considered ‘confirmed’ and thus binding when we have received an email confirmation stating clearly that the client wishes to proceed, and detailing the service(s) required, date and time of the engagement(s), and anticipated numbers of attendees
  2. Our prices will be as detailed in our written quote at the time of booking
  3. For training courses the minimum number of attendees is 6 and maximum number of attendees is 15
  1.   Clients may substitute delegates free of charge apart from the following courses Food Safety Level 2 & 3 and Licensing (APLH ) due to us having to apply prior to the course for Examination Papers.  We do, however, ask that we are notified in order that we may welcome the right inidividual(s) to the event
  1. Services will be delivered on the date(s) and at the time(s) agreed, unless both parties mutually agree otherwise
  2. We will invoice the client immediately following completion of the agreed work
  3. Our payment terms are strictly 28 days from the date of invoice
  4. We keep our prices competitive in part by asking our clients to settle our invoices within a reasonable timeframe.  Invoices not settled on time may attract interest and / or penalty charges at our discretion.  Late payment penalty charges in accordance with the maximums allowed under the Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2002 may be levied
  5. Any cancellations must be notified to us by email.  Our cancellation charges are as follows:  Where 28 days or more notice is given to us of a cancellation – £ nil.  Where between eight and 27 days notice is given to us of a cancellation – £ 50% of the agreed fee is payable by the client.  Where between three and seven days notice is given to us of a cancellation – £ 75% of the agreed fee is payable by the client.  Where less than three days notice is given to us of a cancellation – £ 100% of the agreed fee is payable by the client
  6. Wherever possible, we will aim to deliver the services as agreed.  Where this is not possible we will reimburse the client up to a maximum proportion of the agreed fee at the same rates as shown in point 9 above
  7. The booking of and delivery of our services is governed by English Law

 

 

 

 

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For all ‘open course’ bookings:

  1. The booking(s) will be considered ‘confirmed’ and thus binding when we have received your booking and payment via this website, this confirms that you the client wishes to proceed. Information provided will be name(s) of the delegate(s), course(s), location(s) and date(s)
  2. Our prices will be as detailed on this website at the time of booking, unless agreed otherwise prior to confirmation being received
  3. For open training courses the maximum number of attendees is usually 15
  4. We will invoice the client immediately following confirmation of the booking via email, if not booked online via this website
  5. Our payment terms are strictly 28 days from the date of invoice
  6. We keep our prices competitive in part by asking our clients to settle our invoices within a reasonable timeframe.  Invoices not settled on time may attract interest and / or penalty charges at our discretion.  Late payment penalty charges in accordance with the maximums allowed under the Late Payment of Commercial Debts (Interest) Act 1998 and The Late Payment of Commercial Debts Regulations 2002 may be levied
  7. Clients may substitute delegates free of charge apart from the following courses Food Safety Level 2 & 3 and Licensing (APLH ) due to us having to apply prior to the course for Examination Papers.  We do, however, ask that we are notified in order that we may welcome the right inidividual(s) to the event
  8. Any cancellations must be notified to us by email.  Our cancellation charges are as follows:  Where 28 days or more notice is given to us of a cancellation – £ nil.  Where between eight and 27 days notice is given to us of a cancellation – £ 50% of the agreed fee is payable by the client.  Where between three and seven days notice is given to us of a cancellation – £ 75% of the agreed fee is payable by the client.  Where less than three days notice is given to us of a cancellation – £ 100% of the agreed fee is payable by the client
  9. Wherever possible, we will deliver the services as agreed.  Where this is not possible we will offer an alternative or reimburse the client in full where they have paid us in advance
  10. The booking of and delivery of our services is governed by English Law

Policy dated: April 2014.