Privacy Policy

This privacy policy applies to the use of Devon & Cornwall Training Services website
The aim of our Privacy Policy is to make you aware of how we process and protect your personal data when using our website.

The controller of the data processed on this website is Devon & Cornwall Training Services and any data collected is used to provide services in line with this Policy. We may change this Privacy Policy from time to time by updating this page.

This policy is effective from 16th April 2018.

All queries regarding data processing should be directed to Data Request, Devon & Cornwall Training Services C/o 12 Priory Park Road, Launceston Cornwall PL15 8JD or email us at

Your Information

This Privacy Policy sets out how Devon & Cornwall Training Services uses and protects any information that you give us when you submit your information on a form for activities such as:

  • Enquiry about our courses
  • Requesting a demo
  • Accessing content such as an ebook or video
  • Subscribing to Newsletter
  • Commenting on our Post

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this Privacy Policy

What we collect

The information we collect differs and is defined on each separate form. Information can include but is not limited to:

  • Name and Job Title
  • Contact information including email address & telephone Numbers
  • Company Details
  • Website
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

We review our data retention periods for personal information on a regular basis. We will hold your personal information for as long as is necessary for the relevant activity, or on the basis of the inactivity that we see fitting.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Contact you at your request
  • Periodically send you promotional emails about new products, services, events or special offers or other information that we think you may find interesting
  • If you have provided your phone number, we may also periodically call you about new products, services, events or special offers or other information that we think you may find interesting
  • From time to time, we may also use your information to contact you for market research purposes
  • Internal record keeping

If you decide to purchase any courses through the Website we may ask you for the details needed to process any payment that is required by the relevant third party course provider.

If you choose to take any assessments available through the Website we will also maintain a record of your responses to and results of those assessments.

Who has access to your data

We will not sell or lease your personal information to third parties unless we have your permission to do so.

We may use your information in our third-party service providers for the purposes of completing tasks and providing services to you on our behalf only (for example, send you mailings and tailor content that you receive or using a governing body site to processing accredited examinations).  When we use third-party service providers, we only disclose the personal information necessary to deliver the service and we have a contract in place that requires them to keep your information as secure as we would and not to use it for their own purposes.

Your rights

You may request details of personal information which we hold about you.

You may choose to restrict the collection or processing of your personal information.

If you believe that any information we are holding on you is incorrect or incomplete, you may request that we correct any information found to be incorrect.

If you would like to invoke any of the actions above please write to us at Data Request, Devon & Cornwall Training Services C/o 12 Priory Park Road, Launceston Cornwall PL15 8JD or email us at


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work more effectively for the user, as well as to provide information to the owners of the site.

We use the information gathered by these cookies to compile reports, to help us improve the site for our visitors and to provide the most relevant content for you.

Turning cookies off may result in a loss of functionality when using our website.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the Privacy Policy applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways: whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes if you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

Transferring your information outside of Europe

As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.


The information contained in this website is for general information purposes only. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore at your own risk.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under our control. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Any questions?

If you need any further information, please write to us at Data Request, Devon & Cornwall Training Services C/o 12 Priory Park Road, Launceston Cornwall PL15 8JD or email us at


We keep our privacy policy under regular review and we place any updates on this web page. This policy was last updated on 14th April 2018.