National Motivation Day 21st Jan

Today (21st Jan )  is National Motivation Day. What do you do to motivate your teams? Here at Devon & Cornwall Training we deliver two courses based around this topic The first  is aimed at our teams and is from our bitesize range which last from one to two hours...

National Alcohol Awareness Week

This year’s Alcohol Awareness Week runs from 17th to 23rd November. One of the main points as a business selling Alcohol is to make sure staff receive adequate training on underage sales. Keeping training record’s and make sure the training is regularly updated....

Practical Team Building

Almost everyone works as part of a team. However, working together effectively in a team doesn’t always come naturally. When people do truly work together as one team rather than as a group of individuals, the results are so much better. using Tuckman’s team...

Customer Service

This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and...

Conduct an Appraisal

This session on conducting an appraisal aims to help you understand the characteristics of effective appraisals, and how to make sure that YOUR appraisals have them. It focusses on the structure and skills of effective appraisals, as well as considering the on-going...