It would be great if in life, we only ever met people that we liked, enjoyed being with and found easy to get along with. Unfortunately, this is not the case. People are different. Some are like us, and some are very different. These differences can sometimes make relationships difficult, and this in turn can affect how we feel, and what we do. This session will provide some insights into how delegates can make those relationships a little easier to handle.

In particular, by the end of the session participants will be able to:

  • Understand what we mean by difficult behaviour
  • Suggest what might be driving the ‘difficult’ behaviour
  • Use Transactional Analysis to take control of difficult behaviours and conversations