Staff Development Courses

These courses are tailored to suit your specific business needs and can be delivered on-site or off-site Please contact us for a detailed assessment of your requirements, so we can provide a tailored approach for your organisation. [ezcol_1third] Customer Service By the end of this course, participants will be able to:

• Apply the essential principles of customer services to anyone who wants your ‘output’
• Ask effective questions from customers to get results
• Use empathy to maintain rapport with customers
• Professionally respond to a customer’s demands & requests while maintaining rapport
• Sequence your sentences effectively to get maximum results
• Handle phone conversations professionally
• Read and interpret body language signals and use them to enhance your communication skills
• Defuse uncomfortable interactions with customers and professionally respond to any problems as they arise

[/ezcol_1third] [ezcol_1third] Time Management By the end of this course, participants will be able to:

• Control your thoughts with the right attitude so that you maximise your time efficiency
• Plan efficiently for your goals and your mission
• Organise your life efficiently and free your mind of little tasks
• Respond to an interruption confidently and get maximum results
• Say No and be lover for it!
• Delegate tasks at the appropriate level and maximise your efficiency

[/ezcol_1third] [ezcol_1third_end] Assetiveness By the end of this course, participants will be able to:

• Distinguish between assertive, aggressive and passive behaviour
• Express yourself assertively using specific verbal and non-verbal techniques and get maximum results
• Request what you want assertively and get it
• Criticise and change behaviour while staying friends
• Use a simple technique to reinforce the behaviour of others
• Disagree with the other person in such a way that helps them understand your stance on the matter without taking it personally
• Say No and be loved for it!

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