Even in today’s high-tech world, the telephone is still a vital business communication tool. More and more conversations take place on the move, on the back of emails and texts or are handled by anyone in a team in a contact centre, rather than a single point of contact. This makes it easy to use the telephone badly. This session on communicating on the telephone explores how we can make sure that all out telephone conversations are constructive.
In particular, by the end of the session participants will be able to:
- Open or answer a call professionally
- Structure a call to retain control and make sure that it achieves its objectives
- Close and follow up a call effectively