This session on communicating face to face explores why we sometimes have problems with communication, and what we can do to make sure that we express ourselves clearly and achieve understanding.

In particular, by the end of the session participants will be able to:

  • Identify why communication breaks down, and the reasons why their communication may not   always be successful
  • Use their words, tone and body language to express themselves clearly
  • Use the communication cycle to manage communication and improve understanding