Close the Sale

This session on closing the sale focuses on how you can influence the customer to make a buying decision. Many people are afraid of ‘closing the sale’ because they feel it is about forcing customers into something that they don’t want. This is not true – closing the...

Make (Sales) Recommendations

This session on making recommendations focuses on the part of the sale where you advise the customer, and recommend or demonstrate products and services that you feel are best for them, based on what you have found about their wants, needs and preferences. Making...

Qualify Customers

This session on qualifying customers focuses on one of the most important aspects of selling: understanding the customer. Many people hate having to sell to other people and indeed they hate being sold. This is usually because the salesperson tries to force the...

Effective e-mails

This session on effective e-mails examines the importance of e-mail as a business communication tool, and also its limitations. E-mails have only been in common use for about 20 years, and in that time, they have become a necessity. However, because they are now so...

Coach People

This 60 minute session on coaching people, has optional additional material to extend the session to 2 hours if desired. It provides delegates with some basic tools that can be used to develop people and improve performance through coaching. It explores the benefits...