Courses

National Motivation Day 21st Jan

Today (21st Jan )  is National Motivation Day.

What do you do to motivate your teams?

Here at Devon & Cornwall Training we deliver two courses based around this topic

  • The first  is aimed at our teams and is from our bitesize range which last from one to two hours .http://bit.ly/1zXYEXg

This is great to build into a team meeting around motivation and being in a great team

 

 

Both courses can be a standalone module or part of a longer development programme.motivation

 

National Alcohol Awareness week

This year’s Alcohol Awareness Week runs from 17th to 23rd November.

One of the main points as a business selling Alcohol is to make sure staff receive adequate training on underage sales. Keeping training record’s and make sure the training is regularly updated.

Here at Devon & Cornwall Training Services we can help, and for this week only if you book your course with us you will receive a discount of 10% per person.

HABC Level 2 Award in Underage Sales Prevention (QCF)

( offer ends Saturday 22nd November 23:59hrs)

 

Here are six tips taken from the website to help businesses selling age-restricted products remain within the law:

  • Conduct age verification checks. Verify the age of potential buyers by asking to see an identity card that bears the PASS hologram. The Proof of Age Standards Scheme (PASS) is the UK’s national proof of age accreditation scheme supported by the Home Office, the Association of Chief Police Officers (ACPO) and the Trading Standards Institute (TSI).
  • Challenge 21/25. Businesses must participate as a licensing condition if alcohol is sold. This is a scheme to carry out age verification checks on anyone who looks younger than 21 or 25. Challenge 25 in Scotland is mandatory.
  • Staff training. Make sure staff receive adequate training  on underage sales. Keep a training record and make sure the training is regularly updated.
  • Use of till prompts. Use prompts that appear on the till when an age-restricted product is scanned to remind staff to carry out age verification checks.
  • Store layout, signage and CCTV. Keep age-restricted products where they can be monitored by staff. Ensure adequate signs inform consumers of the minimum legal age to purchase.
  • Keep and maintain a refusals register. This means keeping a record (date, time, incident, description of potential buyer) where sales of age-restricted products have been refused. This helps to demonstrate that staff actively refuse sales and have an effective system in place.

We are now on twitter

Please follow us on twitter, https://twitter.com/Lisa_dctraining

Cornwall Federation of Women's Institutes - Training course

Spent a lovely and an enjoyable day training Level 2 Food Hygiene to a group of ladies from the Cornwall Federation of WI’s at their headquarters “Chy Noweth an Conteth” in Truro.

Left photo – Group photo of W.I. delegates after their full day’s training and exam, and they are still smiling!
Right Photo – Group and me – Lisa Dymond Owner & Trainer

 

 

Training course SAM_5605

100% Pass rate

Results are back, and all delegates achieved a pass. Great results and Well done!

Still a few spaces left for Saturday 26th July Food Hygiene Level 2

We have a few spaces left for our course in Launceston

FOOD HYGIENE LEVEL 2 CATERING

Please  Contact us  if you would like to join us

Saturday 26th July 2014

St Thomas Church Hall

9am – 5pm

 

Food Hygiene Level 2 Course

We are now taking bookings for our next course in:

Launceston

Please  Contact us  if you would like to join us

Saturday 26th July 2014

9am – 5pm

 

Practical Team Building

Almost everyone works as part of a team. However, working together effectively in a team doesn’t always come naturally. When people do truly work together as one team rather than as a group of individuals, the results are so much better. using Tuckman’s team Development theory as a basis, this training sessions focusses on action to help leaders and managers to take simple practical steps to build their team so that it works more effectively and efficiently more of the time.

In particular, by the end of the session participants will be able to:

  • Recognise effective and ineffective team work.
  • Describe the stages of Team Development.
  • Identify practical, specific ways to accelerate team development and improve performance

This Power Hour is chock-full of exercises and quizzes.

Customer Service

This session on customer service aims to help you to understand the importance of good customer service and its impact on business success. More than that though, it focusses on the specific behaviours that make service good (or not) in the eyes of the customer, and introduces a model for delivering quality service every time you interact with a customer. Although written from a face-to-face perspective, reference to customer service on the telephone is referred to throughout.

In particular, by the end of the session participants will be able to:

  • State some of the effects of good (or poor) customer service on business success
  • Describe what constitutes good customer service
  • Explain the 5 “F”s of customer service, and what they look like in your organisation
  • Identify practical things that you can do to provide good service every time you interact with a customer.

Conduct an Appraisal

This session on conducting an appraisal aims to help you understand the characteristics of effective appraisals, and how to make sure that YOUR appraisals have them. It focusses on the structure and skills of effective appraisals, as well as considering the on-going things that you should be doing to manage the performance of your team.

In particular, by the end of the session participants will be able to:

  • Identify the characteristics of effective appraisals
  • Describe a useful structure for the appraisal discussion
  • Recognise the skills of effective appraisals.
  • Suggest how appraisals can be followed up to maximise their impact.