Courses

Effective e-mails

This session on effective e-mails examines the importance of e-mail as a business communication tool, and also its limitations. E-mails have only been in common use for about 20 years, and in that time, they have become a necessity. However, because they are now so commonplace, we don’t always think about how we use them. This session examines when we should use e-mails, how to write them and how to manage them.

In particular, by the end of the session participants will be able to:

  • Identify the benefits and pitfalls of e-mails, and when they are an appropriate communication method to choose
  • Structure and write effective e-mails
  • manage e-mails appropriately

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